On Ego and Roles (Thoughts)
When I am working and ask if I can help and the customer responds automatically with "No, I'm fine." When really what they want is for someone to help them find the thing they are looking for but they don't want anyone to think that they are helpless, weak, or can't find it on their own. Inevitably, within a few seconds, they raise my attention with, "Actually, where is the so and so?"
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